Need assistance on OOTB Report build or PA reporting

[Joel O]

Hello, 

Looking for some suggestions and possible some guidance on a recent type of Report requested. 

A request came to our team to build out a report that would showcase the number of tickets on daily/weekly/monthly  chart over a given time frame. Alongside this, it will also showcase the time for the tickets to resolve and as well the time it took to have it assigned to a team member. 

The closes example that I could find is attached and provided below. Given the level of information needed, and limit experience on PA reports, I wasn't sure if going down the route of building a PA is best. 

Maybe a simple OOTB report based on a database view to ensure I get all necessary metrics might be best and then use the interactive filters to showcase the daily/weekly/monthly data. 

Thoughts?

Appreciate the assistance. 

Cheers,

Joel

[AndersBGS]

Hi @Joel O ,

According to your requirement, I would go with PA as this will solve your requirement, instead of building a database view. 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Joel O]

Thank you @AndersBGS much appreciate the reply. 

As I'm limited in building out a PA report, and I'll research more on the current OOTB PA indicators and such, but in your experience, do you know of an indicator or a current PA report built out, for me to jump start on this request? 

[AndersBGS]

Hi @Joel O ,

No, I can't recall any PA build to cope with your requirement. The best solution would be to look into the current and see if it make sense.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Bert_c1]

You can review the OOB "Incident Overview" dashboard. and the incident-related indicators and breakdowns.