Hello Community,When we click on any graph of the Reports in Performance analytics, it navigates to Native UI.I want it to navigate to Service Operations Workspace.Where should I be configuring it ?Thanks in Advance.Regards,Najmuddin.
Hi All,i have an indicator source with following condition:Opened on Today OR Opened before TodayAND"State is not "Canceled" and "Active is True" and "Assignment Group is GroupABC" Indicator with following condition:Updated on Today ANDAssignment Gro...
I am trying to create a report with the of performance analytics which measure P1 response time withing 15 minutes and show as the result in the form %.While running the job we it showing as 2 result which is matching the records, but it's not showin...
I can see "Variables" under multi pivot type but is it possible to add variables under pivot type in reports?
Trying to create a new dashboard with 'Platform Analytics'. Despite creating indicators and configuring targets and thresholds in a way that they are being breached- I am not able to get any insight card show up. Is there a setting hat needs to be en...
Is there a possibility to get a monthly report of closed incidents in a particular assignment group, which can show the total time (duration) that an incident remain in an assignment group and the total time that the same incident was in different st...
Hi Everyone,Kindly suggest me a solution to a scenario problem:I have created a record producer that contains fields that are not on table (on which the record producer is created).I can't create new fields on table as it is not advisable to do this ...
Hello Team, Where I can find the reports and dashboards which are present in the workspace. How we can add new reports+dashboards on the workspace?
Hello , In user experience analytics , how is the page data configured? From where and how the data is fetched ? Thanks
Not entirely a question, something that isn't very well documented and while YoY was supported in legacy dashboards that functionality hasn't made it over to platform analytics year. A popular question is "How are we performing compared to this point...
Hi ,Currently i have a report on table service_sla_result for a particular service family.Under this service family (Total achieved field) are calculated based on Incidents and RITM's of some assignment group.How to view collectively how much each as...
I have created an"interactive filter". But by default, "ALL" option gets added to the filter. Is there any way to remove this "ALL" option?
I want to change the customer satisfaction scale from 1-10 to 1-5. Would anyone be able to help me with this?
Hello Community,Is there a way to use Interactive filters based on the choice field of the Variable editor values, not the RITM fields values.Use Case: Team creates many requests and the catalog item has a Choice field.I have the reports of those Cat...
