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dashboards

I have a dashboard where in widgets I need to configure the time since the last Application P1 incident in first photo as in second photo which should be dynamic in second photo it is static i want it as dynamic which type should i use in the reports

How to create Performance Analytics

HelloI am new to performance analytics can you guide me on this below requirementHow to create a dashboard using Performance analytics which satisfies below requirementIncidents + tasked openedIncidents + tasked closedThe Rough FCR = Total Inc+Tasks ...

nandini29 by • Tera Expert
  • 1475 Views
  • 8 replies
  • 0 helpfuls

Resolved! Performane Analytics Plugins

Hi Everyone,I need to work on Performance Analytics and I have installed Performance Analytics - Premium plugin and some Performance Analytics related Plugins in my PDI, but the Performance Analytics Application is not Installed. Please guide me thro...

Madhan007 by • Tera Contributor
  • 1600 Views
  • 8 replies
  • 2 helpfuls

Resolved! PDI - CIO Dashboard

Hi everyone,  I need to present the CIO Dashboard capability to our clint before proceeding with install the plugin directly on the clint instance. but I am not able to install Plugin in my personal instance (PDI). I receive the below error. when am ...

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mbintaher by • Tera Contributor
  • 1063 Views
  • 1 replies
  • 1 helpfuls

Performance Analytics Formula Help

What formula will average the duration of all tickets opened by in a month?I tried using the followingHere's a step-by-step guide:Indicator Source:Go to "All" menu > "Performance Analytics" > "Sources" > "Indicator Sources" . Click "New": to create a...

Mrabates by • Kilo Contributor
  • 1447 Views
  • 1 replies
  • 0 helpfuls

Business duration SLA calculation in PA scripts

Hi,I'm trying to calculate the SLA Duration for an indicator using a pa_scripts like below,For eg: On 3rd April 2025,1 day SLA will be calculated like sc_task which are created on 2nd April >5pm till 3rd April  <5pm2 day SLA will be calculated like s...

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Krithika R by • Tera Contributor
  • 780 Views
  • 2 replies
  • 0 helpfuls

Need support

Hi, I want to create a dashboard with Ticket Type filter and it should be dropdown with Incident, Request etc. I am trying to using through the Platform Analytics. Kindly suggest me on below how to achieve this 

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Content Blocks are different now?

So its been sometime since I built out a SNOW dashboard but I recall you could do widgets that had content blocks. I found a old link with the information I use to know but when I go into dashboards and try and build, I dont see widgets or many optio...

Community Alums by Community Alums •  
  • 512 Views
  • 1 replies
  • 0 helpfuls

How to add dynamatic date in reprot's name

 I'd like to create a report and send it on a schedule. How can I add a dynamic date in the email's subject and the Excel file name?For example, if today is 3/6/2025, I want the report to include data from 3/1/2025 to 3/6/2025. The email subject shou...

daisy_dai by • Tera Contributor
  • 560 Views
  • 1 replies
  • 1 helpfuls