Hi everyone,I'm working on building a Platform Analytics list visualization in ServiceNow using the Catalog Task table, and I need help consolidating data from different catalog item variables into a single column.The goal is to display one unified "...
Hello everyone!I need your help to set up a report in ServiceNow. We want to know how many incidents have been temporarily managed by my team, but not resolved by it.I tried to use the table "Incident_Metric" and the Definition "Assignment Group", bu...
Hello all, We started to use new Performance analytics experience instead of Core UI dashboards. In my new dashboard, I have a list of tickets to show based on filter - 'Country'. The list is a database view table.Based on the country I can see all ...
HelloI am new to performance analytics can you guide me on this below requirementHow to create a dashboard using Performance analytics which satisfies below requirementIncidents + tasked openedIncidents + tasked closedThe Rough FCR = Total Inc+Tasks ...
Hi Everyone,I need to work on Performance Analytics and I have installed Performance Analytics - Premium plugin and some Performance Analytics related Plugins in my PDI, but the Performance Analytics Application is not Installed. Please guide me thro...
Hi everyone, I need to present the CIO Dashboard capability to our clint before proceeding with install the plugin directly on the clint instance. but I am not able to install Plugin in my personal instance (PDI). I receive the below error. when am ...
What formula will average the duration of all tickets opened by in a month?I tried using the followingHere's a step-by-step guide:Indicator Source:Go to "All" menu > "Performance Analytics" > "Sources" > "Indicator Sources" . Click "New": to create a...
Hi,I'm trying to calculate the SLA Duration for an indicator using a pa_scripts like below,For eg: On 3rd April 2025,1 day SLA will be calculated like sc_task which are created on 2nd April >5pm till 3rd April <5pm2 day SLA will be calculated like s...
Hi, I want to create a dashboard with Ticket Type filter and it should be dropdown with Incident, Request etc. I am trying to using through the Platform Analytics. Kindly suggest me on below how to achieve this
So its been sometime since I built out a SNOW dashboard but I recall you could do widgets that had content blocks. I found a old link with the information I use to know but when I go into dashboards and try and build, I dont see widgets or many optio...
I'd like to create a report and send it on a schedule. How can I add a dynamic date in the email's subject and the Excel file name?For example, if today is 3/6/2025, I want the report to include data from 3/1/2025 to 3/6/2025. The email subject shou...
I want to show duplicate server name along with count in cmdb_ci_server table using performance analytics. Can anyone help me on this to achieve. Thanks
Hello,I am getting 'Nan' error for a script (pa_scripts). I have written this script to exclude weekends and holidays and added as a breakdown through breakdown mapping in indicator.Please let me know why I am getting below error and whether I am go...
Hi All, I'm new with PA indicators. I need to recalculate the historical value from a table that contains a start date and a cost. As an example: RECORD 1: start date: 1/1/2025 - cost $100 RECORD 2: start_date 1/2/2025 - cost $100 I configured the ...
I currently have a unique issue I'm facing and would like some guidance if the resolution is even obtainable.For our groups (sys_user_group) today we use a custom field called "Display Name (u_display_name)". This field is used for various reasons du...
