Hello Servicenow Community,
I got one requirement to create a dashboard in PA and also add few KPI like below-
1- % Tickets Linked to Knowledge
2- % Changes Causing Incidents
3- % Changes Success Rate
4- % All Active Change Types
5- % Change Failure Rate
6- % SLA Breaches by Group
7- % Requests Completed Within SLA
8- % Improper Resolution Rate
for example, we fist KPI- 1- % Tickets Linked to Knowledge, it means how much total incident got linked with Knowledge article, I need % of these records in total. suppose total 100 incident and 20 incident is linked to report should 20% linked,
Please give easy way to show on visualisation so please can easily understand,
Regards,
Nitin
