PA scripts to show the proactive and reactive data

Rajesh Mushke
Mega Sage
Mega Sage

Hi Everyone,

 

We have created the pa buckets as proactive and reactive, now we wanted to show the incidents list as proactive for certain callers like integration users and for remaining incidents should show under the reactive incidents list. Can someone help me with the pa scripts to achieve this?



Thanks,
Rajashekhar Mushke
Rising star : 2022 - 2024
Community Leader -2018
Connect me on LinkedIn : Rajashekhar Mushke
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