Need to pull AVG response time for incident tickets.
I need to get the Average response time for the incidents. I couldn't find any field that holds the value of the first response. Could anyone help me out to achieve it using performance analytics?
Forum Posts
I want a report for incidents which have are opened since 7 days excluding weekends and bank holiday
Hi everyone,@Ankur Bawiskar could you please help me on this post. I want a report of incidents which are opened since 7 days excluding weekends and bank holidays that is 7 business days.I created a scheduled email of report but the issues is that th...
iFrame like feature in Platform Analytics
Hi All, I want to show unified map into platform analytics dashboard. we used to have feature of iframe in classic dashboard. is there any feature similar to iframe in platform analytics. I want to show unified map in dashboard of platform analytics....
Can a Monthly indicator show current data?
I am getting started with PA, and I have created an indicator for a custom SLA. I have attached a monthly job to collect the scores configured with relative start and end as 1 month ago, then the jobs only get last month's data.I'd like to be able to...
Custom Formula Indicator
I have an Automated Indicator that has a yearly frequency. I've collected scores back to 01/01/2023. My customer is requesting an AVG count for day, week, and month for each year. If I create formula indicators to determine these averages by dividin...
Resolved! Report to create how many teams ticket is getting re-assigned
Hi guys,I am working on a requirement where the team has requested a re-assignment report for different departments and users.For example:If the IT team receives a ticket and it gets reassigned to a different department, the report should capture the...
Interactive filter "Short description contains"
We have a requirement for an interactive filter of the type "contains" for a dashboard: I don't think there is any interactive filter of that type OOTB but is it something we can custom build easily? Or maybe someone has already done this? thanks - ...
Report to count number of INC where Short Description was updated by specific user.
Is there a way to determine INC count where a specific user updated the Short Description field in a certain time frame?
PA widget functionality
I want to create similar kind of bar chart for incidents using PA widget and when I am clicking on Jan month - Jan related incidents show up and when I am clicking on feb month - feb related incidents should show up is this functionality available in...
Resolved! Issue with Scheduled Job Data Populating in Insights
Hello Everyone,I have a scheduled job named "[DevOps] Daily Data Collection" that gathers data from multiple DevOps-related indicators. The domain for both the schedule job and indicators is global, and the "run as" is a user with active permissions ...
Excluding Weekends from Report
My customer is attempting to build a report that shows tickets that have not been updated within the last 2 business days. They filtered the report as follows:-Assignment group = xxxxxxx and-Updated relative before 2 days ago and-Updated trend on or...
Performance Analytics | Issue Heat Map
Hi All, I am trying to work things up with performance analytics and facing some issue while creating heatmap. Below are the process I am following: Created One Indicator Source: Then I have created one indicator, where I am using the aggregate "Co...
Inconsistent Application of Cascading Filters to Indicator Across Visuals in ServiceNow
A cascading filter structure has been created using the following hierarchy: Service Portfolio > Taxonomy > Service > Service Offering. Each filter works correctly when applied individually, and the selected values reflect appropriately in the indica...
Cascading Filter Not Fully Applying to Indicator in ServiceNow Reports
A cascading filter structure has been created using the following hierarchy: Service Portfolio > Taxonomy > Service > Service Offering. Each filter works correctly when applied individually, and the selected values reflect appropriately in the indica...
How to Monitor the usage of ServiceNow On-call Scheduler?
We just recently used the On-call Scheduler module of ServiceNow. We would like to know how to view and monitor the usage of this module. ( How many users per day and also how long each component they accessed ).It seems On-call Scheduler is not inc...
