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Service Now issue

DharaniA
Tera Contributor

3 weeks ago

When in Service Now, if I leave the page idle for approx 10 mins, my view will suddenly change to over 900,000 tickets rather than my usual 20 dashboard

DharaniA_0-1789383050391.png

DharaniA_1-1789383096698.png

 

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3 REPLIES 3

glideFather
Tera Patron

3 weeks ago

ahoy @DharaniA,

 

could you possibly explain in details what happened and what you expected to happen instead?

 

What user, role, table, etc? Is it a PDI or customer environment, prod or non-prod??

This is not clear...

 

Aren't you using system administrator user?


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DharaniA
Tera Contributor
In response to glideFather

3 weeks ago

it is customer environment, user normally  see around 20 tickets in their servicenow dashboard view, if they leave the page idle for approximately 10 minutes, the view suddently changes and shows 90000 tickets instead , they may be able to see tickets should not have access to.  this is dashboard view, see the pervious attachments

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Ankur Bawiskar
Tera Patron

3 weeks ago

@DharaniA 

happening for all users or some users?

is this for PROD?

did you check in backend those many records are actually present?

was this working fine earlier?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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