Time taken to move a PRB from RCA to Fix in Progress and from Fix in Progress to Resolved states.
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10-17-2024 04:22 AM - edited 10-17-2024 04:23 AM
Hi All,
I need to create a report on how long it takes to move a PRB from RCA to Fix in Progress and fix in progress to Resolved. I created the indicator and indicator source, but when I applied the conditions, some operators, such as 'previous', 'changes to' and 'was' not available as expected.
Please find the screen shot below.
This screen shot for fix in progress to Resolved and same conditions has been created for RCA to Fix in progress.
Could you please do the needful.
Thanks,
Pampa
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10-21-2024 01:00 PM
Hi @pampapathi
Please see the documention on Metrics, which is desired to do what you posted. PA counts records, Metrics calculates durations.
https://docs.servicenow.com/search?personalize=true&q=Metrics