Time taken to move a PRB from RCA to Fix in Progress and from Fix in Progress to Resolved states.

pampapathi
Tera Contributor

‎10-17-2024 04:22 AM - edited ‎10-17-2024 04:23 AM

Hi All,

 

I need to create a report on how long it takes to move a PRB from RCA to Fix in Progress and fix in progress to Resolved. I created the indicator and indicator source, but when I applied the conditions, some operators, such as 'previous', 'changes to' and 'was' not available as expected.

 

Please find the screen shot below.

This screen shot for fix in progress to Resolved and same conditions has been created for RCA to Fix in progress.

indicator source.png

 

 

Could you please do the needful.

 

 

 

Thanks,

Pampa

 

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Bert_c1
Kilo Patron

‎10-21-2024 01:00 PM

Hi @pampapathi 

 

Please see the documention on Metrics, which is desired to do what you posted. PA counts records, Metrics calculates durations.

 

https://docs.servicenow.com/search?personalize=true&q=Metrics

 

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