I am manually checking the quality of the Incident, Change, Service request tickets to know how the ticket has been handled. This manual activity is time consuming, we have a set of parameters on what to check in a ticket, any way we can automate thi...
Hello - We just migrated our dashboards in Performance Analytics to the Next Experience. One of the dashboards that didn't update fully out of the box was the Subscription Overview Dashboard. There is an "Update Allocation Totals" button that is a wi...
Anyone having issues with the search bar?
Hi , I'm getting this error: ERROR: "Cannot generate the report. Missing parameter trend_interval for series 0" when I try to create a simple report "Open Incidents by Created Date" using the Trend type report. What am I missing?Thanks!Suzanne
Hello I saw that it's possible to export and schedule Platform Analytics Dashboards. Export a Platform Analytics dashboardIn my configuration I do not have these options. What could be the problem? Any additional plugin to install?
In new call- when call type is incident and if someone raises a call, it automatically creates incident, and the incident number is populated in a field 'Transferred to'Is there any way to get the request number populated when the call type is reques...
Hi,The comments option under the chart options in ServiceNow platform analytics is disabled.Is there any way to enable this option.Please refer the attached snapshot
Dear community members, We are trying to filter report(s) by a ticket (incident, in this case) number. Currently, interactive filters don't have an option for the incident number field. The interactive filter types can be: choice list, reference, dat...
Hi experts, I have a requirement : When a new incident is assigned to servicedesk we need to identify when actually it was picked up by a support group member and how much time it took to pick up this ticket. We can identify this when a first custom...
Hi Guys, I am facing an issue in editing the chart tile while creating it in the dashboard builder present under Performance analytics builder, I am able to get the chart value but not able to edit the title instead I am getting error message [object...
Hi, 1. Create a report comparing major incident proposed time to begin time of Outage (link between two timestamps)2. I have a requirement to create a report like in the attached screenshot. 4 hours should be the fixed line, as there fixed RTO of 4 h...
I've been asked to base highlighting of change calendar items on change type which is working, but I also need to highlight critical priority changes on the same display, regardless of change type. Is this possible? I'm using the OOTB change calend...
Hi All, I have created 1 report with few conditions using Ui builder, when I click on the report it is redirecting to workspace view, but I don't see the filters which I gave in a report. and we are using Washington DC release can someone look into m...
Hi everyone,I want to create two reports: 1. How much time did it took to complete an incident? 2. SLA visibility at 30% and 50% Please tell answer step by step.
To prepare for Platform Analytics, I took a closer look at the Report Statistics feature. All reports show a "Created by" and "Updated by" as " system." Obviously this isn't true as many people, including myself as the report admin, have created many...