Hi experts, I have a requirement : When a new incident is assigned to servicedesk we need to identify when actually it was picked up by a support group member and how much time it took to pick up this ticket. We can identify this when a first custom...
Hi Guys, I am facing an issue in editing the chart tile while creating it in the dashboard builder present under Performance analytics builder, I am able to get the chart value but not able to edit the title instead I am getting error message [object...
Hi, 1. Create a report comparing major incident proposed time to begin time of Outage (link between two timestamps)2. I have a requirement to create a report like in the attached screenshot. 4 hours should be the fixed line, as there fixed RTO of 4 h...
I've been asked to base highlighting of change calendar items on change type which is working, but I also need to highlight critical priority changes on the same display, regardless of change type. Is this possible? I'm using the OOTB change calend...
Hi All, I have created 1 report with few conditions using Ui builder, when I click on the report it is redirecting to workspace view, but I don't see the filters which I gave in a report. and we are using Washington DC release can someone look into m...
Hi everyone,I want to create two reports: 1. How much time did it took to complete an incident? 2. SLA visibility at 30% and 50% Please tell answer step by step.
To prepare for Platform Analytics, I took a closer look at the Report Statistics feature. All reports show a "Created by" and "Updated by" as " system." Obviously this isn't true as many people, including myself as the report admin, have created many...
Hi Team, I have an requirement to add approvals based on Yes selection to the Risk Assessment question in a change request.Risk assessment questions are added in Risk assessment of the change module(Via plugins). If we calculate change request Risk a...
Table : cmdb_ci_serverWe have created a Dashboard according Patching Weeks 1,2,3 and 4. also created scheduled Job for the same.Requirement : We need to send upcoming server patching details needs to be send every week on Monday. Email needs to be t...
In the 'Performance Analytics Implementation Simulator', I am unable to complete the 'Review Service Owner KPIs' task even though it is simple. I have arranged the widgets as shown in the course. Below are the screenshots.
Hello Team,I've successfully implemented PA widgets to display the total available minutes for multiple agents within the system. However, I need to provide a detailed breakdown of each agent's available minutes. Currently, I'm retrieving this inform...
I want to generate a report that shows itil role users who have never been assigned to any incidents, problems, change task and requested items. Could someone assist me with how to create a report for this use case?
Hi All, I want to create a indicator in which 0-7 days Open Catalog taks shows monthly count.I want to add this indicators on indicators group where it shows monthly 0-7 Days Open Catalog tasks. Need only indicators/Indicators Source. Thanks in Advan...
I create a Bucket group with 12 buckets and a breakdown with this bucket group. However, in the my widget using this breakdown, it only shows the first 10 of 12 breakdowns. I selected Show breakdown selector and Include elements without data in the...
Hello all,I would like to ask why date filter is not following the pivot table. Here I use Performance Analytics indicators here: Thank you all.
