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Kanban Metric Report

I am needing assistance in creating a report to measure the cycle time of how long it takes to process a story from the moment it gets picked up until the the end(Throughput). I did see a report under performance analytics which is the Agile 2.0 team...

Reporting on duration an incident was Proposed

We have a request from a process owner to be able to report on how long an incident's Major Incident State was set to Proposed before it was Accepted or Rejected. As far as we can tell the incident_metric database view only tracks the state duration ...

Jurisian00 by Tera Contributor
  • 406 Views
  • 1 replies
  • 0 helpfuls

Adding a field with a clicking link to a report

Hello, I have created a report that shows data from a custom table of new hires loaded from our HR system. In that report I want to create a column that is a link to another page in ServiceNow that uses the employee ID as a parameter. I can't figure ...

Bruce W by Tera Contributor
  • 774 Views
  • 1 replies
  • 0 helpfuls

Number of open incident

I Need a graph That displays the Numbers of incidents opened per week during the current month I have not worked with the reports for the history problem There I created the source Indicator the Indicator and the job but when I create an incident the...

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hind by Tera Contributor
  • 604 Views
  • 10 replies
  • 0 helpfuls

Sum of RITM Variable in a report

Hello Community, I am creating a report which can show the sum of all variables entered for a specific catalog item. For example: The name of the variable is "Invoice Value" We have 5 RITMS and they have 5000 added as Invoice Value. How can I create ...

Burhan Shah by Tera Contributor
  • 672 Views
  • 11 replies
  • 2 helpfuls

Manage/Organize customer dashboards and reports

Challenge: Find ways to Manage/Organize customer dashboards and reportsQuestion:Are there any resources or solutions that can be used that will better keep track of, and organize customer dashboards and reports? Is it possible to add a new field "Rep...

ITProMD by Tera Contributor
  • 676 Views
  • 4 replies
  • 0 helpfuls

Service Portal Overview Dashboard

Hi Everyone, I have a question that might be simple but i can't quite figure it out and our development partner is also running into a road block.  I currently have access as an admin and i'm looking to create a Group to add the necessary roles that ...

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Resolved! Calendar Report

I have created a calendar report and I want to open a record producer form by clicking on the desired date in the calendar and selecting the desired time slot  .  please suggest me the process on how to open the form .

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