How to create this report
Hi everyone,I want to create two reports: 1. How much time did it took to complete an incident? 2. SLA visibility at 30% and 50% Please tell answer step by step.
Forum Posts
Resolved! Report Statistics - Created by all show 'system'
To prepare for Platform Analytics, I took a closer look at the Report Statistics feature. All reports show a "Created by" and "Updated by" as " system." Obviously this isn't true as many people, including myself as the report admin, have created many...
Based on Risk Assessment question Approval should be added to Change Request
Hi Team, I have an requirement to add approvals based on Yes selection to the Risk Assessment question in a change request.Risk assessment questions are added in Risk assessment of the change module(Via plugins). If we calculate change request Risk a...
Patching Email : Sent only server Owner and supported by along with Asset Ownership from Dashboard
Table : cmdb_ci_serverWe have created a Dashboard according Patching Weeks 1,2,3 and 4. also created scheduled Job for the same.Requirement : We need to send upcoming server patching details needs to be send every week on Monday. Email needs to be t...
Unable to complete 'Review Service Owner KPIs' task in 'PA Implementation Simulator' course
In the 'Performance Analytics Implementation Simulator', I am unable to complete the 'Review Service Owner KPIs' task even though it is simple. I have arranged the widgets as shown in the course. Below are the screenshots.
I need to obtain the available time for the agents within the system.
Hello Team,I've successfully implemented PA widgets to display the total available minutes for multiple agents within the system. However, I need to provide a detailed breakdown of each agent's available minutes. Currently, I'm retrieving this inform...
Generate a report that shows itil role users who never been assigned to any tickets
I want to generate a report that shows itil role users who have never been assigned to any incidents, problems, change task and requested items. Could someone assist me with how to create a report for this use case?
open 0-7 days Catalog task indicator monthly count
Hi All, I want to create a indicator in which 0-7 days Open Catalog taks shows monthly count.I want to add this indicators on indicators group where it shows monthly 0-7 Days Open Catalog tasks. Need only indicators/Indicators Source. Thanks in Advan...
Resolved! Breakdown only shows the first 10 of 12 buckets
I create a Bucket group with 12 buckets and a breakdown with this bucket group. However, in the my widget using this breakdown, it only shows the first 10 of 12 breakdowns. I selected Show breakdown selector and Include elements without data in the...
Pivot table not following the Date filter in Platform Analytics Dashboard
Hello all,I would like to ask why date filter is not following the pivot table. Here I use Performance Analytics indicators here: Thank you all.
How to display the sum of hours of each incident
Hello,I want to display the sum of hours of each incident since opened to closed but my score won't appear.
How to modify ServiceNow performance dashboard
Hi All,We have a similar requirement like the way ServiceNow performance dashboard works. Any inputs on how to know the Graph set and monitorable items dropdown values are configured. Thanks,Utham
Insights button in dashboard
Hi, I have an insights button in my performance analytics dashboard but it shows nothing actually. What is the actual function of this button and if it does not work can we hide that button? Regards,Maharshi
Dashboard mixed with reports and PA widgets
I have created a PA widget and some report widgets that list Assessment results. I need to have my Dashboard filter by Assessments complete by calendar year. I'm unable to get accomplish this for both reports and PA widgets. Anyone have a way to...
Breakdown Pivot Score card - can any one explain how to create PA Pivot Score card - breakdown
Breakdown Pivot Score card - can any one explain how to create PA Pivot Score card - breakdown .I am unable get X Axis fields