How to change the Customer Satisfaction score scale in PA
I want to change the customer satisfaction scale from 1-10 to 1-5. Would anyone be able to help me with this?
Forum Posts
Interactive Filter based on Variable editor choice list.
Hello Community,Is there a way to use Interactive filters based on the choice field of the Variable editor values, not the RITM fields values.Use Case: Team creates many requests and the catalog item has a Choice field.I have the reports of those Cat...
Create report on cmdb_ci_service to list all the child items under it.
I want to create a report where i want to see a particular business service and list all the service offering , service_discovered in relationship , and all the servers which belong to that service discovered.I want to create a dashboard , if user s...
Dashboard-Itask assigned for Incidents not assigned to us. This should appear under the My Work tab
Our Dashboard 'Team leader Dashboard - Edinburgh' no longer shows Itask assigned for Incidents not assigned to us. This should appear under the My Work tab in ServiceNow.
Measure the time worked on incidents/tasks per assigned to
I am trying to generate a report that shows the amount of time worked per person each week for my assignment groups. Basically the amount of time a person is spending on incidents, problems, changes or tasks. Having hard time with this using multiple...
Resolved! Hide option from PA Widget Breakdown
Is there anyway to either hide this Priority 5 option or hide options that are 0 from a PA Widget or Indicator?
Reports: Count/retrive Distinct records on list report
I have a custom table which has ID field, I want to have list report filter on distinct ID's as ID's are duplicate, is there any way do it?list editing is already enabled on sys_report table
Questions about how to display graphs using PA
Is it possible to superimpose graphs created in PA and graphs created in reports and display them on the dashboard?Also, is it possible to use PA to create graphs that compare the last year's results as shown in the image? If so, please tell us how.
Can I limit reports to followcertain interactive filters?
I have several list views which I would like to have dynamically alter based on interactive filter criteria. I have the interactive filters and I have the reports. I would like it so list view A only follows interactive filter A, list view B only fol...
Cannot edit dashboard static HTML content block with pa_admin role
I am unable to edit dashboard 'Static HTML' content blocks. I receive a Security Constraint error message, although I have the pa_admin role. Researching has come up with no information on the cause. I am the dashboard owner, please help me to u...
Retrive the table inputs linked with the dashboard
How to check the table inputs of the dashboard linked with the workspace in servicenow
#platform analytics #performance analytics #indicators
I have created an indicator on table sc_req_item_sla. The source preview shows data, but the indicator with aggregate count is showing 0 score. Unable to troubleshoot.
How can we display an hourly trend using Performance Analytics?
I have already exiting indicator number of incident created by daily this one if I added in widget how to show them to hourly in widget any thing i need to select or widget to hourly do we need to adjust any specific configurations to make this poss...
Addition of filter dropdown based on created date field inside a report
Hi, In the report attached below, i wanted to add a column/field level filter. The column/field name is created date. The column should populate in such a way that it opens up a dropdown for the user where they can select the respective dates as per ...
Resolved! Performance Analytics (PA) Simulator - Micro Certification
Hello I'm taking the PA Micro Certification Simulator. The one step says:Indicator SourcesNavigate to Performance Analytics > Sources > Indicator Sources.Apply the filter Package.ID = com.snc.pa.Click into and review the resulting 4 indicator source...
