Trend for Incident created resolved and backlog

[Nikita Khavnek1]

Hello Experts

I want to create a trend report with 

two bars - Incident created and Incident Resolved

And a line/ trend to show total backlog

Is it possible to create this with Reporting module or we can create this with PA. How can we create this with PA?

Regards

[AndersBGS]

Hi @Nikita Khavnek1 ,

Yes, it is possible both through the report designer and through performance analytics. Through report designer you can create a report based on incident created. Afterwards add two additional datasets - one for resolved and one for backlog. 

You can see the product documentation here: https://docs.servicenow.com/en-US/bundle/utah-now-intelligence/page/use/reporting/task/t_AddAnAdditi...

If you rather wants to utilize performance analytics, you need to create the indicator source, three automated indicators, pa job and a widget to contain the three different automated indicator. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[AndersBGS]

HI @Nikita Khavnek1 

If my answer has helped with your question, please mark my answer as accepted solution.

Best regards

Anders