We have recently implemented a new Plugin called "SLA Breakdowns" which provides a new tab at the bottom of incidents highlighting the duration the incident has been with various assignment groups and at what point the SLA breached. Rather than analy...
Hello Team , I am Preparing a report , however we are not able to see hold tickets my conditions are below My observation:On hold Tickets are not Visible on Task table when I created Tickets on Incident Table tickets are visible for me.what could be ...
Hi Team our team has tickets which were assigned to multiple assignment group before it got assigned to our team's assignment group. The sla had already breached when it was assigned to our team groups I need a report with details of the SLA time con...
How to combine INC, RITM, problems, and change Request in a single Task-SLA report?
Unable to get all open issues (INC, RITM, Change, Problem) at once. Would you kindly assist us with this report ?
How can we achieve this using performance analytics. I have tried time series using report trend over hours then it will show how many incidents closed in that hour. Is it possible to achieve this using performance analytics.
Good morning.!We have a Catalog Item with 2 variables (date type) and we need to show the average time between them in a Report. How can we achieve this. Please help. These variables are present on the RITM.Should we use PA scripts and then call it i...
Anyone know how to create a performance analytics dashboard widget for incidents that are nearing breach??
Hi Everyone, I'm new to ServiceNow, Can you help me understand the difference between performance and platform analytics?Both seem to be alike
Hello team , One of user complaining country and region field value is not able to see ? the report is created by user itself .How ever when I am looking for that report that value visible to me it is not visible to user what could be the reason ?...
Hi Team , I have requirment below Report on sc_req_item table where item.name is ABCwith related list condition where task short description = "XYZ" & state is pending/open how do i give Related list condition ?
how to create a filter condition in PA dashboard -- Filtering must be on a global level - A user should be able to select a name and see all associated Assignement Groups Associated with them and metrics adjusted where they are at a minimum of four l...
Hi everyone, Looking to get your assistance on building a performance analytic or a visualization that I am having difficulty producing. The use case is to generate a visualization that showcases the # of onboardings in the next 10 days. As this is...
