End users would like to have the option to change the label of a column that matches the specific use case or workflow. If a report column displays as "Due Date", can it be re-labeled in the report they have created? Example: from "Due Date" to "Proj...
Hi EveryoneWe have created a service Portal and named it as CONNECT now I want to know How many users have accessed CONNECT for example, by noon on Monday Would this be measured as unique users or unique visitsIt would be helpful to understand how ma...
Team ,I have a requirement to create a pi diagram to display a RITM details of the following and add to a dahsboard using a PI digram. So I could manage to get the all data in a database view. But I am not sure how prepare this chart and add to a das...
I would like to confirm whether interactive filters in ServiceNow dashboards can be applied across multiple tabs. Currently, filters seem to work only within the same tab.Is this expected platform behavior, or is there any configuration or workaround...
Hi Community,We are currently using the ITSM Success Dashboard in our ServiceNow implementation and have a requirement to filter KPI dashboards (e.g., CSAT, MTTR, % Breached SLAs) by an accountable leader or manager, so that executives can automatica...
Hi,Assignment Group interactive filter is not filtering based on the assignment selected in the Change Success Score Dashboard. I would like to be able to edit sn_chg_score.ChangeSuccessScoreUtils script include and override method getDashboardURL to...
Single Data Source for Multiple Visualizations Ever wondered if a single data source can dynamically power multiple visualizations like pie charts and bar charts. This is useful when multiple visualizations having same condition and we can also use t...
I'm creating a dashboard to show trends on work performed.However, I want to be able to select or de-select months via an interactive filter.I know when creating reports there is an operator called "trend" which allows me to then select "on" and then...
I have developed a pivot report in ServiceNow that calculates the total duration taken for an incident to move from New → Resolved, excluding the time when the incident was in the On Hold state.Currently, the duration is displayed only in minutes (e....
I created this for our organization and did not see any guides on how to do so. I thought I would write up a guide to hopefully help someone else. This will take survey results, add a weight to each question, then calculate the average with breakdown...
Same User added more than once in a group. I want to make a report I tried with sys_user_grmember table, but it didn't help.#reports
Hi,I have a couple of questions regarding the migration process from Core UI to Platform Analytics:Standalone Reports: Will reports that are not currently used in any dashboards (i.e., standalone reports) be included in the migration process? If not,...
I’m trying to set up a dashboard to display on a TV screen for continuous monitoring, and I’m looking for the best way to handle auto-refresh and session timeout.Current setupA ServiceNow dashboard (PA dashboard)Displayed on a TV (either directly via...
Hi,I have the Change Success Score plugin enabled, with initial team scores populated following execution of the Change success score metrics (Historical data) job with score increments on a daily basis via the scheduled Change success score metrics ...
There is a platform analytics dashboard. Every time I share the dashboard to a user , the user gets the visibility for few days only and is auto removed from the dashboard after some time.
