ServiceNow 3rd party tools to print reports and dasboard
Hello Friends,Are there any third-party tools we can integrate into ServiceNow to print reports and dashboards?Thanks
Forum Posts
Issue with filters on dashboard
Hello, the filters on dashboard are not functioning properly. See the screenshot attached, the filter is set on a specific assignment group, but it is not applying this on any of the graphs.I have reviewed the settings of the graphs, and they are set...
Dashboard is not refreshing
Hello All, We have P1 Dashboard to monitor P1 Incident , However looks like its not refreshing in specific interval .Can some one help me what could be the reason ?or how can we fix it ? Much appreciate for your help
Indicator monthly score is showing count incorrect in platform analytics
I have created an indicator to retrieve all of the SLAs for RITMs and to break them down by item owner. For this, I am using the 'sc_req_item_sla' table. I developed a monthly-based indicator and set the source accordingly. I am able to display the c...
Resolved! How do you make XLA signals actionable not just dashboards in ServiceNow?
I see XLAs often end up as dashboards instead of decision drivers. how are you using XLA signals in ServiceNow to influence triage prioritization or Problem management in real time?
Aged incident calculation for Reporting purpose
Hello Team , Scenario : We need to Send an escalation mail which is created or opened ticket which crosses 15 days ( 16 days to 30 days )2- 31 days to 45 days)what all conditions can we give to achieve this Thanks for your help!
SLA Breakdown Reports in Performance Analytics
We have recently implemented a new Plugin called "SLA Breakdowns" which provides a new tab at the bottom of incidents highlighting the duration the incident has been with various assignment groups and at what point the SLA breached. Rather than analy...
Resolved! ON Hold Tickets are not showing - Reporting
Hello Team , I am Preparing a report , however we are not able to see hold tickets my conditions are below My observation:On hold Tickets are not Visible on Task table when I created Tickets on Incident Table tickets are visible for me.what could be ...
SLA -report
Hi Team our team has tickets which were assigned to multiple assignment group before it got assigned to our team's assignment group. The sla had already breached when it was assigned to our team groups I need a report with details of the SLA time con...
Resolved! How to combine INC, RITM, problems, and change Request in a single Task-SLA report
How to combine INC, RITM, problems, and change Request in a single Task-SLA report?
Resolved! open issue
Unable to get all open issues (INC, RITM, Change, Problem) at once. Would you kindly assist us with this report ?
Performance Analytics
How can we achieve this using performance analytics. I have tried time series using report trend over hours then it will show how many incidents closed in that hour. Is it possible to achieve this using performance analytics.
Resolved! How to show average time of 2 variables (date type) of a Catalog Form in a Report?
Good morning.!We have a Catalog Item with 2 variables (date type) and we need to show the average time between them in a Report. How can we achieve this. Please help. These variables are present on the RITM.Should we use PA scripts and then call it i...
