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PA Query

Hi Team , could you please help me with below requirement, need your guidance how to include project forecasts and corresponding charts based on agreed-upon (Actual Start and End dates in ServiceNow) end dates for upcoming projects. How do i achieve ...

Dashboards and Reports

Hi All,Posting a query regarding the dashboard.Use Case: There is a user, who needs to see a performance analytics dashboard when impersonated. The same user should be able to add the Performance analytics widget when trying to add widgets. But the s...

Anirudh29 by Tera Contributor
  • 233 Views
  • 2 replies
  • 0 helpfuls

Core UI to Platform Analytics Migration

Hello all,  We are preparing for the Migration from Core UI to Platform Analytics. Instead of performing full migration in Migration Center, we would like to migrate dashboards individually. We started to test it - migrated one dashboard. The dashboa...

Ticket Routing Performance Analytics

Hello I have a story in which i'm trying to solve. I'm trying to see if there is a way of tracking tickets through each of the assignment groups in performance Analytics. I know it is possible through a list report which I've already done but need so...

Uno_Z06 by Giga Contributor
  • 410 Views
  • 4 replies
  • 0 helpfuls

PA

Can some one please help me with the exact requirement?Within a demand ticket, a project is created, and subsequently, project tasks are established. Our goal is to develop a report that comprehensively illustrates the timelines of both the project a...

pramn by Tera Guru
  • 173 Views
  • 1 replies
  • 0 helpfuls

PA implementation help

Hi Team , We got the requirement to Implement PA, can someone help me to implement below requirement  1-Highlighting Overdue Projects: What would be the best approach to prominently display overdue projects and tasks on the dashboard to ensure timely...

pramn by Tera Guru
  • 491 Views
  • 3 replies
  • 0 helpfuls

Show group by records with more than 1 record

Hello! I am trying to pull a report for "repeat offenders" in the last 48 hours for the Service Desk. I was hoping to just run a report on the incident table and group by customer but only want to see grouped values that have more than one record. Fo...

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vipinmann20 by Tera Contributor
  • 1375 Views
  • 8 replies
  • 1 helpfuls

Should I create new Performance analytics widgets

My team has created an application in ServiceNow, and would like to use performance analytics.  We are on the Xanadu version and will move to Yokohama soon.  Since classic reports and dashboards will be deprecated from the Zurich version, should we c...

newdev111 by Tera Contributor
  • 463 Views
  • 3 replies
  • 0 helpfuls

Platform Analytics date ranges

am having KPI's Incident SLA Adherence ,Change causing p3I configured indicator source and formula indicators added in to the dashboard but Date Ranges are showing as Jul2023 but i need last month/week dataHow can i configure in Platform Analytics.

sajida2 by Tera Contributor
  • 253 Views
  • 1 replies
  • 0 helpfuls

Performance Analytics Incident Aging

Hi everyone, I'm struggling with how to create this graph for incident aging. I want to display incident aging by priority. I created 2 breakdowns but for some reason I don't see the graph display any data. I don't know where I did wrong. 

rachelho by Tera Contributor
  • 734 Views
  • 5 replies
  • 0 helpfuls

Multiple scores in a single widget

Hi Community We have an indicator with daily scores. Is it possible to display the result for the latest / current month, the result for the previous month and the result for the latest / current month from 12 months earlier. Something like below. I ...