access issue

pramn · 3 weeks ago

Hi Team ,

Can someone let me know waht access user required to see the data ?

Tanushree Maiti · 3 weeks ago

To resolve this, you need to create explicit query_range / query_match ACLs to grant your non-admin users access to these operations.

1: Create a query_range/query_match ACL for the Field

Navigate to System Security > Access Control and click New.
Set the following values:

Type: record
Operation: query_range
Name: u_cmdb_qb_result
Field: Select field ( if it is showing in your error screen shot)

Under the Requires role related list, add the specific role given to your mobile users.
Save the ACL.

Grant the same role

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

View solution in original post

AndersBGS · 3 weeks ago

Hi @pramn

Based on your lack of information it can be nothing and everything... Please provide more information if you would like to have a better answer.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/