Average Incident per Month as single number

[OliverB]

Is there a way that I can get an average number of incidents per month for the last year as a single number readout? I have not been able to use the average aggregation to return the correct number.

Thanks Oliver

[Arun_Manoj]

Use a dashboard report

[AndersBGS]

Hi @OliverB ,

How is the report configured since you don't get the last number.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[OliverB]

I can get a lot of average scores but I cannot seem to find an option to retrieve the average volume of tickets over a set time duration. 

[AndersBGS · Accepted solution]

Hi @OliverB ,

Ok, got it - no you can't do that. average aggregation is only based on that the field is a number so you can do a sum and then an aggregation. For a count you can't do aggregation through the report builder, hence performance analytics is needed. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders