Calculate duration of state change for Tasks

[Gaurav44]

Hi All,

I've been asked to come up with a report that provides duration between states for a task (sctask).

Example - If a task was in state of Pending, and then later got changed to Pending Vendor, how long was that duration from Pending to Pending Vendor.

I dont have rights to create rules, so anything from OOB?

[naveen14]

Hi Gaurav,

In navigation type "METRICS". under that select definition table.check weather "Catalog Task State Duration" is there or not.

If it's not there then create a new record in Definition table.Same like below snippet.

Under METRICS --> Instance (Open the table) in that table you will find the state changes duration

Regards,

Naveen

[Mala3]

Hi Naveen,

I want this time to reflect in task table. Can I do that?

Regards,

Mala