Can we directly open a specific dashboard instead of the default dashboard selection page in the Wor

Sathwik1
Tera Expert

When opening the OOB CSM/FSM Workspace, the system initially displays the dashboard selection page(Screenshot 1), After manually selecting a dashboard, the reports are then loaded and displayed.(Screenshot 2)

Is there a way to configure the workspace so that it directly opens a specific dashboard (reports view) by default when the workspace is launched, instead of showing the dashboard selection page?

Screenshot 1

Sathwik1_0-1766768357912.png

 

Screenshot2

Sathwik1_1-1766768385013.png

 

 

9 REPLIES 9

Hi @Ankur Bawiskar 

 

I have the same problem as @Sathwik1 
It's on the CSM/FSM configurable workspace when you activate the CSM Dashboards to access the dashboards instead of the landing page, as described here 

 

Regards,

 

Karine

In screenshot1, I mentioned one screenshot.. that we want to skip it. it's an OOB Page.

@Sathwik1 

you can duplicate that landing page and then search where Dashboard is configured

As per my recent post I had implemented something similar and was able to specify the dashboard name

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

As mentioned above, we need flexibility to swap between multiple dashboards also... and also if should be interactive..like if we click on pie chart on row1 then in row2 simple list should get filtered.

 

For a single dashboard, I can do with UI builder simply.. but my requirement here is ...it should have capability that should swap between multiple dashboards. 

@Sathwik1 

as per your question screenshot 1 , I am not seeing that page on CSM Workspace when I as admin login

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader