Can we restrict the access for KB record even though have Knowledge admin role ?

[naraharasetti]

I have created one KB record and Created user criteria of a particular group for Can read & Can contribute so I need to restrict the aceess to particular users they contains Knowledge admin role .Is it possibele to restrict the access for particularly ? Could you please provide resolution 

[Huynh Loc]

Hi @naraharasetti  ,

It is not possible to restrict access to a Knowledge Base or Knowledge Article for users who have the knowledge_admin role using User Criteria.

Reason:
Knowledge Admins have elevated privileges and explicitly bypass User Criteria evaluation by design. This behavior is documented by ServiceNow and applies to Knowledge Admins, KB Owners, and Managers.

Recommended solution:
Remove the knowledge_admin role from users who should not have access. User Criteria should be used only for non-privileged users.

You can refer to this document to review and manage access to articles 
https://www.servicenow.com/docs/r/xanadu/servicenow-platform/knowledge-management/user-access-knowle...

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[AndersBGS]

Hi @naraharasetti 

As @Huynh Loc have stated, this is not possible. I sounds like you have a governance issue instead if a user has knowledge admin role, but should not have access to specific knowledge articles.