Cannot save report

[marybutts]

We have an ITIL user who is part of the report_group role, but all of a sudden has lost the ability to save a report.   The save button is active and he is able to click on it, even receives the message that the report was created, but when returning to view reports, it is not there.   I have tried Incident table, Task table, none of the reports will save.

Any suggestions?   Seems it is user specific....

This ITIL user in the following roles:

dependency_views

itil

template_editor

view_changer

report_group

certification

catalog

Another ITIL user who has a similar job role who can save reports fine, is in the same roles that are listed above.

[derekifdsgroup]

I just had the same issue.

Thank you for the post! Should mark this as a the correct answer!

[kerrin]

Yes, it would be good to mark this as the correct answer.  Just fell for it myself and your post saved me from going around in circles 🙂