Hello Experts ,
@nitingupta1 @Tanushree Maiti
@crowe1288greg @Dr Atul G- LNG
@AndersBGS
Iam Investigating a change management approval issue .
Example Scenario:
Lets assume If filed A = Yes The change should generate approval Group A.
If field A = No the change should generate approval B.
*Create a Normal Change
*set field A = Yes
*create outage
*Move the change change from New -> Assess
*Approval Group A is generated correctly.
*Revert the change back to New .
*Do not modify field A (it remained yes)
*Move the change again from New to Assess.
Issue : ::: Instead of generating Approval A again, the system generates Approval B . mixing different business groups.
My questions :
1)Has any one seen approval evaluation change after a change isn reverted to New?
2)Are approval policies reevaluated differently after reassessment ?
3)Could previous approval records or approval context influence the second evaluation ?
which Tables or logs would be best to investigate ?
