Edit Pencil not showing on reports in Dashboards (Despite Report Admin Role)

[mattmm]

• I have created a dashboard,
• shared it with edit perms to another user (Alex).
• In that dashboard I have created a simple report on the incident table,
• and again shared it with both Alex's group and him as an individual.
• I have given Alex the Report_Admin Role,

and yet when Alex edits the dashboard himself and hovers over the report, he does not get the pencil(edit) icon showing on that report?

Is there something I am missing here?

[SanjivMeher · Accepted solution]

Try making him the owner of the dashboard by navigating to Performance Analytics->Dashboard Administration.

Or Give him pa_admin role, since this is performance analytics,

[Tracy Davis]

If it's Jakarta - PA admin role no longer used. I think they're bringing it back (thankfully) in Kingston

[Slawek_Radziewi]

Add him pa_power_user or pa_contributor roles.

Also when he is in another domain he won't be able to edit.

[Tracy Davis]

I actually had this happen a few weeks ago to myself - and I'm the admin lol!  I think I cleared the cache and restarted my computer then it worked. Not sure what the underlying issue was.

[sachin_namjoshi]

User need to hover over report on dashboard to see pencil icon.

Please check below

https://docs.servicenow.com/bundle/kingston-performance-analytics-and-reporting/page/use/dashboards/task/t_EditADashboard.html

Regards,

Sachin