formula indicator to calculate percentage of SLA breached

[saniya islam]

Hi , I am working on a formula indicator to calculate percentage of SLA breached. The approach I am following is:

1. Created indicator source (which gets data from SLA table)

2.Created automated indicators : SLA breached and total resolved incidents.

3. Creating a formula indicator which calculates : SLA breached /total resolved incidents * 100

4. Created a job for these indicators which calculates monthly.

Still I am not getting any value and result shows as NO Value in the scorecard.

Can anyone let me know where am I going wrong ?

Thanks

[Adam Stout]

Is there a reason you aren't using the Content Pack with SLA measurements?  https://docs.servicenow.com/bundle/madrid-it-service-management/page/use/dashboards/application-cont...

[saniya islam]

Hi the link above doesn't tell much about the content pack.As when I follow the steps, I don't get a SLA incident Management pack. Can you please suggest some other way to do this ? I have attached the chart that I need.

Thanks

[Adam Stout]

Ask your System Admin to activate this plugin (on a subprod first). You are always better off starting with OOTB content before starting from scratch.

[Slawek_Radziewi]

First go to you automated indicators and source and check whether they collect, show any data.