Group Assignment hop

Ibaa_Shoheb · ‎04-19-2018

Is there a way where I can pull the report which shows all the assignment groups the ticket has been bounced through?

Jaspal Singh · ‎04-19-2018

If you are looking for Assignment Groups Incident records has been through I would suggest you to report on Table Incident Metric & add filer as Definition is Assignment Group. This would help what you are looking to achieve.

If you are looking for Assignment Group for records other than incidents then you need to create Metric & then get it used for database creation & then finally report on the same. Links below should help.

Metric creation

Database for metric

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

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Ibaa_Shoheb · ‎04-24-2018

HI Jaspal,

What if the same requirement is for Task (Incident, Change, service catalog etc...) ?

Regards,

Shoheb Shaikh

Ibaa_Shoheb · ‎06-01-2018

Hello Jaspal,

Enabling the below property will help us to get the report for Tasks?

Jaspal Singh · ‎06-01-2018

No. It is used for showing/displaying extended fields for tables that extend Task, cmdb_ci tables.

Video link should help you understand better.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

Ibaa_Shoheb · ‎06-01-2018

Okay thanks for the update.

We have configured for Incident metric, is there a way can have reports configured for tasks metrics?

Jaspal Singh · ‎06-01-2018

Hi Shoheb,

In your case you need to create a metric for Task table's Assignment Group. Do it in a way similar to incident table metric for Assignment Group. Other than this I don't see any other option.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.