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04-19-2018 07:15 AM
Is there a way where I can pull the report which shows all the assignment groups the ticket has been bounced through?
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04-19-2018 10:10 AM
If you are looking for Assignment Groups Incident records has been through I would suggest you to report on Table Incident Metric & add filer as Definition is Assignment Group. This would help what you are looking to achieve.
If you are looking for Assignment Group for records other than incidents then you need to create Metric & then get it used for database creation & then finally report on the same. Links below should help.
Thanks,
Jaspal Singh
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06-01-2018 05:53 AM
okay. I will give it a try and will let you know on this.
Thanks,
Shoheb Shaikh