Group Assignment hop

Ibaa_Shoheb
Tera Contributor

Is there a way where I can pull the report which shows all the assignment groups the ticket has been bounced through? 

1 ACCEPTED SOLUTION

If you are looking for Assignment Groups Incident records has been through I would suggest you to report on Table Incident Metric & add filer as Definition is Assignment Group. This would help what you are looking to achieve.

 

If you are looking for Assignment Group for records other than incidents then you need to create Metric & then get it used for database creation & then finally report on the same. Links below should help.

Metric creation

Database for metric

 

Thanks,

Jaspal Singh

 

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10 REPLIES 10

Ibaa_Shoheb
Tera Contributor

okay. I will give it a try and will let you know on this.

Thanks,

Shoheb Shaikh