Highlighting in list

[Marilyn]

This is in Yokohama.

I struggled to figure out why highlighting didn’t work in list. I created a record in UX Highlighted Value Configurations then the record for UX Highlighted Values that is tied to the first record and then the UX Highlighted Value Condition records that is tied to the second record. On the platform analytics dashboard, I set the list’s property Highlighted Values to the UX Highlighted Value Configuration record. I figured out that it didn’t work on the reference field I was trying to highlight. I had to dot-walk through the reference to the name field then create the UX Highlighted Value & Condition on that instead.

i wanted to share this workaround in case anyone else came across this.

[Marilyn · Accepted solution]

Dot-walk to Name/display value instead

Also, you don’t have to have the Highlighted Value Condition dot-walked, it can use the reference field as a condition. And i forgot to say you have to add the dot-walked field to the list view instead (Example: instead of Account on the list view, you add Account.Name [dot-walk through Account to add Name])

[Aditya_hublikar]

Hello @Marilyn ,

You can refer this thread :

https://www.servicenow.com/docs/r/zurich/platform-administration/highlight-list-fields-platform.html