how can i report on how long a ticket has been with the opening group before being assigned to another group
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‎11-15-2016 11:08 AM
how can i report on how long a ticket has been with the opening group before being assigned to another group
can I use standard servicenow reporting or do I need an addon?
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Performance Analytics
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‎01-07-2019 11:05 AM
If you are looking at the metric tables, you can pair the filter where Reassignment Count = 1, which should be the metric record created (given the definition) when it was reassigned the first time.
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‎01-09-2019 02:10 PM
reassignment count changes as incident is reassigned to different groups.
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‎01-10-2019 06:54 AM
Ahh.. you are correct. Apologize for my misinformation, and thank you for pointing that out to me.
