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How to create a Average Response Time(SLA) report through Platform Analytics

sharmaprash
Tera Contributor

‎04-30-2025 01:15 AM

Hi I need to create a report on Average Response Time(SLA)  for security incident response table.

I can create it in Reports module but I dont know how to create it in platform analytics.

sharmaprash_0-1746000917839.png

 

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sizzleMcFace
Tera Guru

‎09-27-2025 10:44 PM

It seems like there is a duration field which you are averaging.

 

If you create a Platform Analytics data visualization, it should be mostly the same process to set this up. Add the table as data source, and configure the Metric to take the average of the field in question.

 

At what point are you stuck? Can you provide a screenshot?

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