How to create an incident aging dashboard.

Community Alums
Not applicable

Hi,

I got requirement to create dashboard on below time interval. Kindly suggest.

<1day

1-7 days

8-14 days

15-30 days

30+ days.

Please suggest/refer is there any document available for the same.

9 REPLIES 9

Community Alums
Not applicable

Hi,

Thanks for the above information. But I am not getting Bucket Groups option under breakdown!!

Any suggestions

In the left nav if you search for Bucket Groups you aren't seeing anything? It should be a link under PA --> Breakdowns.

Do you have the full PA suite? Or are you using the free trial/incident version?

Community Alums
Not applicable

Yeah I got that.

But my requirement is bit different.

We have two different kind of Incidents i,e GTS and CMS. Segregated based on customized field Service Type.

I need to create a Aging dashboard for CMS incidents and I am pretty new to this dashboard concept.

Not getting how to achieve this!!

It would be really helpful if you can provide any doc for the same. Thanks in Advance!

 

You should still be able to create the bucket categories, they are not specific to any filters or fields.

Then you'd create a breakdown source and use the Bucket group you created for the facts table in the breakdown source.

You'd then create an indicator source and then the indicator - point it to the indicator source and add the breakdown that's using the bucket groups. You can add your specific filter at the indicator level.

 

I know there are a lot of pieces to this and it took me months to grasp this.

1. create bucket group

2. create breakdown source (facts table = the bucket group)

3. create breakdown based on the breakdown source

4. create indicator source

5. create indicator - add your filter for the incidents you want to see - and add breakdown

 This might help too: https://docs.servicenow.com/bundle/london-performance-analytics-and-reporting/page/use/performance-analytics/concept/c_BucketGroups.html

 

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Community Alums
Not applicable

Thank You So much. I will start working on this and inform you!