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How to Export Formula Indicator Scores from Platform Analytics (PA)?

AnupriyaC
Tera Guru

Hi Everyone,

 

I'm trying to export the scores of indicators from ServiceNow Platform Analytics, but I haven't been able to find a working export option for the Indicator Scorecard.

AnupriyaC_0-1792138838356.png

 

I've tried the following approaches:

  • Downloading the dashboard.
  • Sharing the visualization through a scheduled report.
  • Sending the visualization as a ZIP file.
  • Exporting directly from Data Visualization, but it fails.

I also checked the underlying score tables:

  • pa_scores appears to be empty.
  • pa_scores_l1 contains data, but I can only find scores for automated indicators, not formula indicators.

Could someone please clarify the following?

  • Is there a plugin, system property, or supported method to enable exporting indicator scores from the Indicator Scorecard?
  • Where are formula indicator scores stored, particularly when pa_scores is empty?
  • Is there a way to retrieve at least the latest score for each formula indicator, preferably through a combined export rather than exporting each indicator individually?

Any guidance on the supported approach or the appropriate tables to query would be greatly appreciated.

Thank you!

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