If a column or row in the report does not have a corresponding value, it will be omitted.

[MugTm09]

If a column or row in the report does not have a corresponding value, it will be omitted.

Users don't like the default collapsing because they want to see all elements that match the filter criteria,

even if the count is 0. Is there a way to toggle this collapsing to non-collapse?

[Bhuvan]

@MugTm09 

Try using additional filtering conditions in the report, refer below knowledge article for more details

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823770

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[MugTm09]

Thanks, @Bhuvan  .
Unfortunately, Since the record itself does not exist, this KB article could not resolve the issue.

I thought it would be difficult to aggregate data in ServiceNow while taking into account the possible states of non-existent records.

Regards

[Ankur Bawiskar]

@MugTm09 

please share screenshots of what you are referring.