Interactive Filter is not working in the Dashboard

[Natalia34]

Hi Everyone,

I created a dashboard using a report that shows total of SLAs with different portfolio. When I try to add an interactive filter using a reference, the filter does nothing. It didn't filter records according to the filter. I have done below for the dahboard:

1. The widget is set to "Act as interactive filter".

2. The Reference field in the Interactive Filter Reference is a new customize column that having Reference type .

-Interactive Filter Reference

- new column (Portfolio)in Task SLA table

Thank you in advance for your help.

Thanks and Regards,

Natalia

[Pratiksha Kalam]

Hello,

Check this thread for help,

https://community.servicenow.com/community?id=community_question&sys_id=33181352dbd22f406c1c02d5ca96...

If answer is helpful please mark correct and helpful!
Thanks,
Pratiksha

[Ankur Bawiskar]

@Natália 

Refer below links for help

Interactive Filter is not working

Interactive Filter not working on Dashboard Report

String type fields are not showing in Reference Interactive filter hierarchy

Interactive filter not working

Regards
Ankur

[Natalia34]

Hi @Ankur Bawiskar , I have follow the steps to create the interactive filter but still not working. Appreciate if you could help to advise.

Thanks and Regards,

Natalia