Invalid Configuration Error for one user while others can access the same analytics hub without issue.

Julie Chang1
Kilo Contributor

‎11-11-2020 10:54 AM

While one user is receiving "Invalid Configuration" error, others can access the same analytics hub from Performance Analytics dashboard without any issue.  There is no additional detail other than a single line message of "Invalid Configuration".  Has anyone seen this?  What can be the issue here?

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Thank you for your help.

Julie

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2 REPLIES 2

Nasrullah
Kilo Guru

‎12-23-2020 10:05 PM

Hey Julie, did you solved this error? I had the same error and could not figure out to fix it without dropping and recreating the indicator

Mikuro
Tera Expert
In response to Nasrullah

‎04-15-2021 10:52 AM

Hi. I also just encountered this issue with a single user. I couldn't figure out the cause myself but did find another more recent post with some information:

https://community.servicenow.com/community?id=community_question&sys_id=7cd85602dbf26010ddb1d9d96896...

The PRB referenced didn't work for me but they mentioned the following Table: 'pa_ds_preference'

With that information I was able to load the analytics hub user preferences for the specific user and deleted them all. This fixed the issue.