Invisible Dashboard Filters applying within Platform Analytics Workspace

[datadudeb]

Hello, I have been using Platform Analytics Workspace extensively. Unfortunately there seems to be a particularly 'nasty' bug where if a Dashboard filter is created, applied, and then deleted - the dashboard continues to apply the dashboard filter "invisibly". For example, neither 'filter' is present on the dashboard any longer, but the visualization continues to pretend like the filter still is present.

I've included the only present dashboard filters in the screenshot, and yet you can still see that the Viz is still referencing deleted filters somehow. I've verified that the filter does not exist anywhere else within the dashboard.

Any advice would be appreciated as this is impacting my end user's perception of "effectiveness" within this new module!

[Falx7]

Good afternoon. I hope you are well.

Have you managed to solve this problem? I am facing the same problem.

Thank you.

[datadudeb · Accepted solution]

Hi, yes it seems to be a bug with ServiceNow retaining filter conditions on the client side & only impacts editors of dashboards.

In order to work around this bug - when you experience it, you must receive a link from another dashboard user that they generate via the Share > "Copy Link with filter".

Once you open that link for the dashboard, it resets whatever memory your client had of filters and allows you to continue working properly!

Hopefully ServiceNow sees this and implements a permanent fix.

[Mark Manders]

Did you raise it as a ticket for them (including your work around)? 

Platform Analytics is still a new feature and you will know for sure they have seen this when you send it to support. The chance it is seen and followed up from the community is way smaller.

[Falx7]

Thanks datadudeb!

I applied the targeted solution and it worked!