is licence necessary for viewing dashboard?

Meng Yang
Tera Contributor

‎01-31-2022 03:43 AM

Hi all,

we have provided dashboard reports to scrum teams, but some colleagues don't see any report under dashboard, only error message: 'Report visible only to a specific user or group'.

Is it due to missing required licence to view Dashboards?

Cheers,

Meng

 

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jeffrubinoff
ServiceNow Employee
ServiceNow Employee

‎01-31-2022 03:59 AM

More likely due to ACLs on the Incident, Problem, and Change tables. Do these users have the itil role?

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Maik Skoddow
Tera Patron
Tera Patron

‎01-31-2022 04:11 AM

Hi

no, that is not a license issue.

It is not enough to share a dashboard to users or groups you also have to make sure that your audience is able to access the data your reports / dashboards are built on.

Please read

Kind regards
Maik

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jeffrubinoff
ServiceNow Employee
ServiceNow Employee

‎01-31-2022 04:13 AM

Meng,

It almost certainly has to do with ACL restrictions on report_view, not licensing. See Report_view access control. 

You may want to check, or have someone with access check, the Report ACL dashboard for these reports. See ACL Assessment for reports.

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Meng Yang
Tera Contributor

‎02-02-2022 05:04 AM

Thank you both, I forward this to Snow support team.

 

Cheers,

Meng

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