Is there a limitation to show Records in PA

[Brian Lancaster]

I created some PA Indicators to run weekly for incident and request SLA. When try and drill down and click show records after going back to week passed Week 39 and click on show records it is blank.

Below is week 39 and as you can see when I click show records it displays the records.

But when try and go back to week 38 show records is blank.

I check the out of the box daily ones and I see the same thing happening. After a certain day show records is blank.

[AndersBGS]

Hi @Brian Lancaster ,

Have you remembered to collect breakdown matrix on the automated indicator? 

[Brian Lancaster]

I missed it one of my indicators but after adding and deleting the scores. I re-ran my historical job and the same issue persists.

@AndersBGS, is there a limit to how far back you can go. I noticed that there are a bunch of warnings in my job saying no data was collected even tough it shows the data on the dashboard.

[AndersBGS · Accepted solution]

Hi @Brian Lancaster ,

yep, com.snc.pa.dc.keep_scores_for.frequency according to this documentation: https://www.servicenow.com/docs/bundle/washingtondc-now-intelligence/page/use/performance-analytics/...

[Brian Lancaster]

Thanks, I also see that you can override it on the indicators as well. This way I don't have to change it for globally.