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03-25-2025 04:16 PM
I created some PA Indicators to run weekly for incident and request SLA. When try and drill down and click show records after going back to week passed Week 39 and click on show records it is blank.
Below is week 39 and as you can see when I click show records it displays the records.
But when try and go back to week 38 show records is blank.
I check the out of the box daily ones and I see the same thing happening. After a certain day show records is blank.
Solved! Go to Solution.
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Performance Analytics
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03-26-2025 11:00 PM
Hi @Brian Lancaster ,
yep, com.snc.pa.dc.keep_scores_for.frequency according to this documentation: https://www.servicenow.com/docs/bundle/washingtondc-now-intelligence/page/use/performance-analytics/...
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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03-27-2025 09:54 AM
@AndersBGS, one other question. Management wants to know what ServiceNow means by Periods. Its not clear from DOCS. Is periods equal to days?
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03-27-2025 01:48 PM
Never mind figured it out. 26 is 6 month for weekly.