Is there a way to differentiate if a tag is created on VTB or form?

[Anvesh]

We have an issue when a label is created on VTB it automatically shared by everyone instead of me, we raised it with servicenow and they said we have to customise for this to work and I am struggling to find options how we can do it? have someone implemented this in the past?

See requirement below:

Given I'm a user

When I create a label on a VTB

Then my tag should not be shared with everyone

Any links would be much appreciated. Thank you

[yashkamde]

Hello @Anvesh ,

As per my understanding, there's no ootb way to make labels private. The most common solution I've seen implemented is creating a custom table for user-owned labels and filtering them on load, so each user only sees their own. It's not trivial, but it's doable with some scripting around the VTB APIs.

Refer this :

https://developer.servicenow.com/connect.do#!/share/contents/4067296_label_synchronizer_for_vtb_card... 

If my response helped mark as helpful and accept the solution.