Map Report - ERROR: Cannot generate the report. Chart series summary generation failed null

Brian Lancaster
Tera Sage

We have a filed on our incident form called affected location.  It is of type list and references the cmn_location table.  I have the latitude and longitude set on the location and created a map source but I get the "ERROR: Cannot generate the report. Chart series summary generation failed null".  Is this because it is a list field instead of single select reference field?

1 ACCEPTED SOLUTION

Adam Stout
ServiceNow Employee
ServiceNow Employee

I've never seen anyone set up a map on a list field. Not sure if that will work.

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7 REPLIES 7

Adam Stout
ServiceNow Employee
ServiceNow Employee

The location field you are mapping is a list not a single value?  You may want to include some screenshots of the map configuration.  Without that, debugging is rather challenging.

This is the affected location field.
find_real_file.png

As for the for the map config I Just set the name table and filed and then click Generate Map Source levels related link.

Adam Stout
ServiceNow Employee
ServiceNow Employee

I've never seen anyone set up a map on a list field. Not sure if that will work.

That is what I figured the response was going to be as I created a standard reference filed in my persona dev instance and it worked fine.  Was hoping for some sort of workaround considering all the time I spent getting the latitude and longitude.