Monthly View Widget

sriihs
Tera Expert

Hi All,

I am trying to build a widget that shows the average of the service_availability column on a monthly basis. In the indicator source, it shows that it is collecting records for all the months. Even on the widget if I see the records tab it is showing the records for all month. But in the display it is showing the percentages just for current month and last month and just for 1 month if I select the time series as 'By Month AVG'. How can I adjust this widget to show by month for all the months for which it has data? Screenshots below:

Scores are shown just for 2 months:

find_real_file.png

Records available for the start dates   going upto 6 month back:

find_real_file.png

Thanks,

Sowmya

1 ACCEPTED SOLUTION

Erik Hoffmann
ServiceNow Employee
ServiceNow Employee

You need to tell the collection job to run for more periods back. Please take a look at the below documentation entry:



Collect historical data



Best regards,


Erik


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11 REPLIES 11

Thanks so much for your inputs! Its working perfectly now!


Khadijah Vinson
Tera Contributor

Hi,

 

The By Month AVG + is no longer available in the New York Version. Can you please advise on what steps you can take as of now if you are trying to build a new widget on the New York version that displays month over month for Priority (i.e. Jan 2020 Feb 2020/March 2020.....) The only option at this point for Priority for building a widget is Month to Date Average.  I am trying to build a breakdown by Priority.

 

Thanks,

 

Khadijah