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No data available in the ITSM virtual agent analytics in Topic Tabs

a2025tamil
Tera Contributor

2 hours ago

Hi Everyone,

I am facing an issue with the ITSM Virtual Agent analytics workspace dashboard (PAR / Next Experience Data Visualizations).

Under the Topics tab, widgets like "Chat interaction by topic" are displaying "No data available" ("There are no scores available for the selected criteria").

 

Thanks in advance!

 

 



 

 

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Dr Atul - LNG
Tera Patron

5m ago

Is this in the PDI? You might need to run a few jobs to retrieve the required data.

 

chk :sn_ci_analytics_st_topic_occurrence)

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
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