Number of open Incidents at end of week/month

Richard Prevost
Tera Contributor

I have an PA indicator (number of open incidents) which is collected daily.

I have to present a graph (PA widget) to show the number of open incidents at the end of the week (or end of month).

Can a (new) time series establish it or do I have to create new indicators?

Any other suggestions would also be helpful.

1 ACCEPTED SOLUTION

Adam Stout
ServiceNow Employee
ServiceNow Employee

For a backlog indicator like this one, you need a separate indicator per time period.

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3 REPLIES 3

Adam Stout
ServiceNow Employee
ServiceNow Employee

For a backlog indicator like this one, you need a separate indicator per time period.

Jonas Junior
Kilo Contributor

You can create two reports. One by month and other by week.

Reports can't give you what was open at that time only the number opened or closed that week.  For a backlog number, you need Performance Analytics.