Order Guide for Self Service in Analytics Platform

Sherridan Maitl
Giga Expert

3 weeks ago

Can an order guide be added to a Dashboard that allows self-service users to request items? I added an order guide to a dashboard but it opens in a mode to allow editing the guide instead of allowing the user to request an item

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Tanushree Maiti
Kilo Patron

3 weeks ago

Hi @Sherridan Maitl 

 

As per my knowledge, ServiceNow dashboards cannot directly embed an Order Guide as an interactive form like you see in the Service Catalog.

But using a trick you can link  like 

  • You can add a “Catalog Items” widget to your dashboard.

  • This can display Order Guides as clickable links, so users can launch them without navigating the catalog manually.

  • Users click the widget and are taken to the Order Guide form to complete it.

You can try this approach.

 

 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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Sherridan Maitl
Giga Expert

3 weeks ago

Hi Tanushree - Thanks for your prompt response. I am using a Platform Analytics dashboard and I don't see a way to add a widget. We are on Zurich

I added a Rick Text element and was able to add links like you suggested. The only drawback I can see is that user permissions on the catalog item or order guide won't be honored until after the link is clicked. In other words, I can't control the visibility. 

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