Hi Experts,
I’m working on a requirement to visually represent the health status of services based on associated incident priorities, and I’d appreciate guidance on best practices and design approaches.
Requirement:
We want to display services with color coded (Red/Yellow/Green) indicators based on active incidents linked to those services.
- What is the recommended approach to model this in ServiceNow?
- Are there OOTB capabilities?
- How calculation will be done withing PA since Services color is dependent on incident table. Normally we glide in scripting can it be achived in PA?
- Any performance considerations or scalability concerns
Looking forward to your expert recommendations and any real-world implementation patterns you’ve used.
Thanks,
KUMAR
