Performance Analytics Survey for Survey Responses - Actual Value

[RichardSaunders]

I'm looking for some help configuring a PA Report for Surveys. I am looking for a Survey that shows a Customer Satisfation chart by Satisfaction value. 

The field i'm using is Actual Value.

Table: asmt_metric_result

Actual Value field (actual_value): 4 (Very Dissatisfied)

Actual Value field (actual_value): 3 (Dissatisfied)

Actual Value field (actual_value): 2 (Satisfied)

Actual Value field (actual_value): 1 (Very Satisfied)

I have taken the ServiceNow PA course but really struggling to get this (what seems like a simple task) working.

Any pointers much appreciated! Thanks

[AndersBGS]

Hi @RichardSaunders ,

To help you best possible I have some additional questions.

• Where do you get stuck in your current configuration?
• Would you like to have an average on the survey score or survey score split by question, by value or any other? 
• Should the survey score be updated on daily, weekly or monthly basis? 
• How would you like the widget to presented (visualization) ?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[RichardSaunders]

Hi Anders, 

The Actual Value can't be selected as a Breakdown, so we've had to use a bucket group, but the scores are flat lined. What we want is the count of those values per day. If that makes sense.

[Infinity_RL]

I have created something similar using bubckets.

This is result per value:

This is result per month per value:

[Bhuvaneswari T]

Hi @RichardSaunders 

I am trying something similar, if you find any solutions for this kindly share it. It will be really helpful.

Thank you

Bhuvaneswari T