We have clients using SOW or the CSM/FSM workspace. Before workspaces existed their agents worked from dashboards. They clicked on the report showing their work and were brought to a list with that work.
With Platform Analytics dashboards this still works: they click on the report and are taken to the list of records they need to do something with. Only: this list is in the old UI, not in the workspaces, which have been designed for them to work from.
I know that creating a landing page on a workspace showing the reports that are on the dashboard(s) will keep them inside of the workspace, but when an agent is tasked with an assignment that needs him to work from another dashboard, he expects the same overview when clicking on the report.
Is there any work done related to redirecting from a PAE dashboard to workspace(s)? Is this something on the backlog or (hopefully) already being tested for a next release?
Next Experience really is a huge improvement to the old UI, but PAE is now forcing us to keep using that view.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
