Platform analytics dashboard requirement

[ektamestri]

Hi,

I want to build a dashboard that shows how long incidents have been assigned to two specific groups. The incidents should be categorized by how many days they’ve been with the group—for example: 0–5 days, 6–15 days, and more than 15 days. I also want the dashboard to display the priority of those incidents. How can I achieve this?

Thanks

[AndersBGS]

Hi @ektamestri ,

You could look into the plugin incident_sla_by_assignment_group. Alternative, metrics would be the solution to capture how long time an incident has been assigned.