Platform Analytics - Data Visualization - Drill Down to Chart Not Working

[JustinF77436027]

Hi,

I have been running into an issue where I have setup in the visualization designer my vertical bar graph however when I click on my graph its not loading up the subsequent drill down to chart but it does show the drilldown when I hover over it.

Currently on both the visualization and the drill down I have the following settings enabled

Enable Drill Down is True

Allow Chart Interaction is True

Chart Interaction Action - Drill down to Chart on the graph and on the drilldown 1 I have the action as Go to Data View.

Any help with this would be appreciated.  Thank you

[martapenzo · Accepted solution]

Hi @JustinF77436027 ,

could you specify which release you have trying the Drilldown chart to chart on, and have you tried to place the visualization on a dashboard and does the drilldown c2c work there?
Just to understand the full scenario. Thanks!

[JustinF77436027]

Thank you,

I found out the issue was our data visualization plugin wasn't updated to the latest version.  We completed the update this morning and it is working fine now.  Thank you

[Maks]

I updated Data Visualizations and Platform Analytics plugins. Unfortunately the drilldown still doesn't work.

[Maks]

What version Data Visualization and ServiceNow you have?