Platform Analytics Task Failed
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yesterday
I am working on the Platform Analytics Task and following the instructions. I validate my work and it looks exactly as shown but it keeps failing. What am I doing wrong?
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7 hours ago
I entered the situation twice. Here is the url to the second one with the screen prints... 2026 - Platform Analytics Academy Session - ServiceNow Community
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5 hours ago
Hi @jaydoran,
Looking at the screenshots in your 2026 - Platform Analytics Academy Session post, did you update both the 'chart title' (step 6) AND the 'chart name' (step 7) to "Open Incidents by Priority"?
From what I've seen on similar posts to yours, step 7 is often overlooked as the 'details' panel (the little ⓘ information icon in the top of the screen) isn't always the most obvious to spot.
If you're still encountering validation issues, please an you provide screenshots that show the contents of the fields I mentioned above? This should help myself or others to try and identify what the cause of the issue might be.
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3 hours ago
Hi @jaydoran
This Platform Analytics Task which is getting failed - is it from Welcome to Servicenow course or Platform Analytics course.
Share the screen shot .
If it is part of Welcome to Servicenow, if the current dashboard is not working, deactivate current dashboard, a small miss of configuration on dashboard creation can lead to validation fail.
If it is part of platform Analytics course - there impersonation plays a big role.
You just double validate the Task steps.
