Platform Analytics Task Failed

jaydoran
Tera Contributor

I am working on the Platform Analytics Task and following the instructions.  I validate my work and it looks exactly as shown but it keeps failing.  What am I doing wrong?

 

 

2 ACCEPTED SOLUTIONS

jaydoran
Tera Contributor

To your first question, yes, I updated both the 6. chart title and 7. chart description.

Platform Analytics Task.jpg

Incident Overview.jpg

  

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I've just run through this task to refresh my memory and after taking another look at your screenshots, your chart name shows as "Incident Overview" and not "Open Incidents by Priority" which leads me to believe that step 7 has been missed/not followed fully. I've tried to highlight each location that needs to be updated in the screenshots below and by using example text.

 

This image shows what should be updated after updating the chart title (step 6):

PA Task - Step 6.jpg

 

This image shows what should be updated after updating the chart name via the Details panel icon highlighted by the arrow (step 7):

PA Task - Step 7.jpg

 

I've also noticed from your screenshots that you haven't impersonated Platform User, this might not be a issue but from a troubleshooting perspective, I would double check that you have updated both the chart title AND the chart name. If both of those look correct, impersonate Platform User and follow all of the steps again.

 

If it's still failing to validate after that then you might need to raise a support case if you're 100% sure that you have followed all of the steps exactly as outlined in the task instructions.

 

NOTE: I've also spotted that you're currently working through the Xanadu version of this course, there is a Zurich release version which would be better for you to complete as it is newer and more up to date.


Powered by curiosity, caffeine, and more failed attempts than I'd like to admit

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16 REPLIES 16

Tanushree Maiti
Tera Patron

Hi @jaydoran 

 

This Platform Analytics Task which is getting failed - is it from Welcome to Servicenow course or Platform Analytics course.

Share the screen shot .

 

If it is part of Welcome to Servicenow, if the current dashboard is not working, deactivate current dashboard, a small miss of configuration on dashboard creation can lead to validation fail.

 

If it is part of platform Analytics course - there impersonation plays a big role. 

 

You just double validate the Task steps.

 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Can you tell me how to deactivate current dashboard?  Here are the screen prints.

Incident Overview.jpg

Platform Analytics Task.jpg

david_rylan
Kilo Contributor

I have the same issue, won't let me validate. It says open "Details" but it doesn't exist, there's a Description but no Details.

Hi @david_rylan,

 

Are you referring to the 'Details' panel?

 

Depending on which version of the course you're working through (Xanadu vs. Zurich), the icon is in a slightly different location but it's a small i in a circle - ⓘ

 

If you share a screenshot then I'll see if I can assist further


Powered by curiosity, caffeine, and more failed attempts than I'd like to admit

I've spotted a couple of recent posts about this so I've just published [Lab Validation Notes] Welcome to ServiceNow (Zurich): Platform Analytics - let me know if this helps or if you need any further assistance?


Powered by curiosity, caffeine, and more failed attempts than I'd like to admit