"Invalid Task ID" while opening a Visual Task Board

[Shyam Gupta]

"Invalid Task ID" while opening a Visual Task Board for Scheduled Changes. I cannot open the board, and I ultimately have to recreate the board from scratch. I was able to access this board for the last 6 months.

[kimfranz]

Hi Shyam, 

This error may be represented upon this PRB1583286.

I could not replicate the issue with these steps given by SNC, but this might be my issue still (I am doing some different kind of testing). 
1. Hop to instance , impersonate as user who is owner of a VTB and who has access to the domain in which that VTB exists.
2. From domain picker,  Select  another domain for which the user has access through domain visibility. 
3. Navigate to Visual Task Boards
4. Try opening the VTB , it gets displayed without any issues. Now records get created in vtb_card table under this domain with taskid.
5. In the domain picker , select  the domain in which the VTB exists .
6. Navigate to Visual Task Boards , Open the VTB. 
7. Observe the error message with the text 'Invalid Task ID'

For us, the User and the Owner for the VTB is in DomainA.  The User/Owner makes a filter which contains Incidents for DomainB. The VTB is created from that filter, but the VTB is created under DomainA. When new Incidents qualify for the VTB conditions, they are for DomainB, but the VTB cards that are trying to create under DomainA (because the VTB cards are under Domain A).  Because the content are for DomainB, it gets confused and cannot create the VTB card. The error has " Duplicate entry '<sys_id-of-vtb_board>-<sys_id-of-incident>' for key 'board' and it will have issues because those 2 sys-ids are in 2 different domains. 

Hope this gives you a clue. Especially if you are domain separated. 

regards,

Kim Franz

[Shyam Gupta]

Thanks for the update Kim, I dont have admin access so cannot view the details you mentioned.

Also, this issue exists only on "Data Driven" board, I have not encountered this on "Freeform Boards" so far.

[Konstantin7]

With the hint from @kimfranz, I have found a solution. 

I wasn't able to replicate the issue, but it does have something to do with different domains. I corrected my issue by:

1. Navigating to Visual Task Board Cards [vtb_card]
2. Filtering the cards by Board = VTB (having the issue)
3. Changing the domain to Global
4. Display the Domain
5. Identify the Card that is in a different domain
6. Change the domain to the appropriate domain
7. Open the VTB

[Community Alums]

This should be marked as the fix.

[Nesrine1]

Thank you for your answer, that helped me fix the issue