Report around resolved incidents

debleininger1
Kilo Explorer

I just went live with SNow mid may and am finally getting around to reporting I cannot find in the canned reports.   What I need is a report which will show me all closed incidents per day by analyst.   For the Current month.   I'm not very proficient at creating new reports and thought rather than continue beating my head against the wall I should ask for input.  

1 ACCEPTED SOLUTION

Just filter by "Closed" --> "on" --> "Today" or "This Week" or "Last Week", etc.


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11 REPLIES 11

debleininger1
Kilo Explorer

Resolved I meant.   Not closed.


Robert_Shores
Mega Contributor

Go to the reporting application --> View/Run --> Search "Incidents" --> and then select the "All Incidents Closed By" report. This will bring up a report that shows, All Incidents Closed By <insert analyst name>, then just filter by "Closed" --> "on" --> "This month" or "Last Month", etc.


Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi,



You may find the below thread as helpful


https://community.servicenow.com/thread/159675



Thanks,


Pradeep Sharma


debleininger1
Kilo Explorer

I have a new best friend.   What if I want to see a daily count for the current month?