Report Display Empty

[SumanthMora]

Hi,

User had created a filter on incident list view. When he try to export the excel, report shows empty.

Note: When I try to impersonate user and tried to click on download it is going to blank page

Thanks

Sumanth

[AbdulAzeez]

Sumant,

check does the user has valid roles related to PA ?

How to create/add report into Performance Analytics Dashboard?

Performance Analytics roles

Thanks Regards,

Abdul Azeez

PS - Please mark Helpful, Like, or Correct Answer if applicable

[SumanthMora]

Hi Abdul,

I'm looking for only reporting module not PA.

I also verified the roles and the user is having the basic ITIL role and some group roles

Thanks

Sumanth

[AbdulAzeez]

Hi Sumanth,

If it is a ITIL user then give him/her a report_scheduler role so that the user can schedule it where you can convert it into EXCEL.

Edit your report. Make sure it's a "list" report, otherwise change it and save. If it isn't a list-report you won't be able to attach the report as a excel-file, only PDF and picture-formats.

Click on the arrow next to save and choose schedule.

then just fill in the fields and save and you got mail when you want

Thanks Regards,

Abdul Azeez

PS - Please mark Helpful, Like, or Correct Answer if applicable

[SumanthMora]

Hi Abudl,

Thanks for your reply..!

User is part of one specific group and she is working on the tickets related to her group for a client. He is taking list of incidents created to her group on last month (example).

I can do a scheduling as you said. But here my problem is why she cannot able to view the list which she downloaded as it is showing empty.

Thanks

Sumanth