Report for updated by is not the assigned to agent

M_iA
Kilo Sage

Hello!

I am trying to create a report on a dashboard with the following requirement:

Single score

Active cases in my assignment groups where the case has had an update to the comments / worknotes that wasn't made by the person who the the case is assigned to.

Now, I can do most but unsure how to capture the updated by part:

find_real_file.png

changing the operator to "is different from" doesn't give the option to select assigned to.

Would anyone be able to assist in this?

1 ACCEPTED SOLUTION

Yousaf
Giga Sage

Hi,

Can you please try dot walking Assigned to.User ID is different from  updated by.

You need to  select "Show related fields" for some fields to show.


Mark Correct or Helpful if it helps.


***Mark Correct or Helpful if it helps.***

View solution in original post

5 REPLIES 5

This worked for me, thank you!